Asociación Española de Expertos en la
Relación con Clientes

The "Premios CRC de Oro" awards are organized by the Spanish Association of Customer Relationship Experts (AEERC), IFAES, and the consulting firm IZO System. They evaluate benchmarks for quality, operational management, service, technology used and customer satisfaction. Now in its 18th year, the CRC de Oro Awardsare considered to be a faithful expression of the market outlook regarding the best contact centers, service providers and technology solutions.

Altitude won the award with the implementation of the Altitude Workflow solution at Grupo SM, one of the main publishing groups in Spain and Latin America, achieving better, more efficient customer service while better managing company resources. Grupo SM is one of the main publishing groups in Spain and Latin America, with over 2000 employees and a direct presence in nine countries. Its books are sold in 60 countries, with revenues of over 300 million dollars.

The publisher adopted the Altitude Workflow solution aiming to integrate customer contact channels, integrate the front and back office and achieve more efficiency in customer service and in managing existing resources. “SM Spain found in Altitude the partner to answer the need to improve the customer service processes in the contact center, integrate the customer contact channels with our customer management internal processes, achieving efficiency in the relation between the several departments involved in solving customers’ issues and requests” stated Miguel Ángel Barreiro, Contact Center Manager in Grupo SM.

“We are very pleased to receive this recognition from such a prestigious jury” said Raquel Serradilla, Vice President for Southern Europe at Altitude Software. “Altitude is committed to quality and innovation with solutions, such as the Altitude Workflow, that address the emerging needs of the most dynamic contact centers in Spain and worldwide”.

Altitude delivers worldwide a robust, modular solution that connects all customer interactions and touch points for a unified view of the customer journey. With 12 offices in four continents, Altitude Software leverages existing technology investments, adding value without disruption across a wide range of situations with low total cost of ownership.

To learn more about how Grupo SM achieved more efficient customer service with Altitude Software, click here.

About Altitude:

Altitude (www.altitude.com) is a global provider of omnichannel solutions to deliver great customer experiences. Its solutions help companies and organizations unify all customer interactions and become more customer-centric. Altitude uCI (Unified Customer Interaction) is a robust, modular software platform that handles all customer interactions and unifies all touch points, in the contact center and throughout any organization.

More than 300.000 users in 1100 customers in 80 countries use Altitude uCI solutions to manage in real time enterprise functions like Customer Service, Telemarketing, Debt Recovery; Help Desk; Citizen Attention, etc. Altitude  has a track record of 22 years of customer and industry recognition and has won dozens of awards for innovation and tangible results with customers in key markets worldwide. It has 12 offices in four continents, a 160-strong worldwide partner network and is ISO 9001 certified for its worldwide support. Altitude Software can be reached at +351 21 412 98 00 or emailed to info@altitude.com

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For More Information:

Carlos Taveira

Altitude Software Marketing Communications

Email: carlos.taveira@altitude.com